Contact

We read every message. Please don't send a child's PIN, a password, or a full name you wouldn't put on a classroom board.

Write to us

Email support@zelkivo.com with what you were trying to do and what happened. A reply usually comes within two working days.

Quick answers

Locked out of a parent or school account? Reset the password. The email goes to the address on the account.
A learner who forgot their PIN asks the parent or teacher who created it. They can set a new one in seconds.
Plans, payments and cancelling are on the Billing page after you sign in.
Questions about what we store are answered on the privacy page.